Thank you for purchasing sleep eye masks from our website. To safeguard your consumer rights, we have established the following Refund and Return Policy:

I. Eligibility for Refunds/Returns

If the product exhibits quality defects, arrives damaged, or does not match your order, you may request a refund or return within 14 days of receiving the item.

If you wish to return an item for personal reasons (e.g., you do not like it, it does not fit, etc.), the product must remain unused, in a condition suitable for resale, and retain its original, complete packaging.

For hygiene and health reasons, if the product has been unsealed and used, returns will generally not be accepted unless there is a quality defect.

Requests submitted after the specified timeframe or those that do not meet the return criteria may not be processed.

II. Refund Process

Users must first contact Customer Service to submit a refund or return request, providing their order number and relevant supporting documentation (e.g., photos of the product).

Once your request has been reviewed and approved, we will provide specific instructions regarding the return procedure.

After you have shipped the item back as instructed, we will process your refund once we have received and verified the returned product.

Refunds will be issued via the original payment method; the actual time required for the funds to appear in your account depends on the processing times of your payment provider.

III. Shipping Costs

For returns resulting from product quality issues or shipping errors (e.g., receiving the wrong item), the return shipping costs will be borne by our website.

For returns initiated due to personal reasons, the return shipping costs must be borne by the user.

IV. Return Address
Company Address: 2619 COPPER LN APT 7
SAN BERNARDINO, CA 92408

(Please ensure you contact Customer Service to confirm return details before shipping the item back; returning items without prior confirmation may result in delays in processing your request.)

V. Important Notes

Please do not return items that were not purchased from this website; we assume no liability for such items.

We recommend using a shipping method with tracking capabilities when returning items to minimize the risk of loss during transit.

If the returned item does not meet the specified return criteria, we reserve the right to refuse the refund or to request that the item be shipped back to you.